We've put together some of our most frequently asked questions below. If there's anything else you'd like to know, please get in touch - we're always happy to help.

How long will my order take?

• All of our pieces are made to order.
• We aim to dispatch orders within 7 business days. 
• During busier periods, viral video or event such as Christmas, our turnaround time may be longer up to 2 weeks.
• UK orders are sent via 48-hour tracked delivery.
• International orders are sent via royal mail tracked worldwide shipping.
• Once your order has been dispatched, you'll receive an email with your tracking number and tracking link.

Can I make changes to my order?

• Every piece is custom-made especially for you, and orders are final.
• Please double-check all personalisation details before placing your order, including names, wording and spellings.
• If you notice a mistake after ordering, please contact us as soon as possible, we will do our best to help but we cannot guarantee that changes can be made.

What is your returns & exchanges policy?

• As our personalised products are custom made especially for you, we do not accept returns or exchanges on personalised items.
• Please double-check your order and personalisation details before completing checkout.
• When ordering clothing, please carefully check our size guide before choosing your size.
• Personalised clothing cannot be returned or exchanged due to an incorrect size being selected.
• Due to being a personalised company, we do not accept order cancellations. 

What if my order arrives faulty?

• If your order arrives faulty or damaged, please contact us within 7 days of delivery.
• Please include your order number and a clear photo showing the issue anda  brief description.
• Once we've received the details, we'll review the issue and help resolve it as quickly as possible.

What if I enter the wrong delivery address?

• It is the customer's responsibility to enter a complete and correct delivery address at checkout.
• Please double-check your address carefully before placing your order.
• We cannot be held responsible for parcels that are lost, delayed or undelivered due to an incorrect or incomplete address provided by the customer. 
• Its our customers responsibility to check the order status / tracking on their parcel. 

Will I have to pay customs fees on international orders?

• International orders may be subject to customs duties, import taxes or additional fees when entering the destination country.
• Any customs or import charges are the responsibility of the customer.
• These charges vary depending on the destination and are not included in your order or shipping cost. 

Disclaimers

• We do not provide embroidery mock up for personalised items unless we have discussed and agreed this with your prior to purchase.
• Thread shades & garment shades / styles may vary slightly from images, depending on fabric rolls / dyes used at manufacturing.
•  additional fees when entering the destination country.